Process to claim Replacement:
In order to claim replacement, please contact us at +97142959448 and send details, screenshot and video etc. as required at firstname.lastname@example.org. If your order, will be eligible for replacement, we will arrange reverse pickup from your location. The free replacement order will be shipped through standard shipping once the original order is returned.
To pickup phone for replacement/refund : If address is of Dubai, minimum 2 days of time period is required for pick up from raising request (excluding Sunday). Example - If request is raised on Saturday then it will be picked up by Tuesday ( as Sunday skipped and thereafter two days).
If address is of outside Dubai then 3 days of time period is required for pick up from date of raising request.